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Process Improvement Consultant

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Location: 1 George Street, Scotland
Salary:  
Closing Date: 25-Feb-2010


Role Context

Processes are the fundamental building blocks of our organisation and changing from a functional to process management framework is essential in achieving the goal of Operational Excellence within Standard Life Investments. Process Architecture, Capability and Improvement are key to building the new process management framework and having the capability to drive through opportunities from a customer view of the organisation. Lean Six Sigma methodologies are the vehicles to realise our opportunities, viewed through our architecture to drive transactional and transformational change. This role sits within the Process Transformation Team which provides Process Architecture, Process Management and Process Improvement Services. These services are driven from a customer view of the organisation and integrate fundamental changes through Process, Culture and Customers.

Role Purpose

Reporting to the PTT (Process Transformation Team) manager you will be responsible for identifying, leading and managing significant process improvements across the company leading to the delivery of significant benefits. You will be a highly driven individual who passionately believes in customer driven processes and continuous improvement. Using the Lean Sigma methodologies you will identify problems, the associated root causes and implement solutions which address the fundamental issues within the process. You will work collaboratively with the business and process owners across SLI, managing a range of stakeholders both horizontally and vertically. Strong relationships management skills, ensuring engagement at every level for the continuing successful delivery of change will be key in this role.

You will also contribute to the strategic direction and operational effectiveness of the team and help build and implement a continuous improvement program which supports the business strategy. This will involve building on the range of services offered by the team. You will also be expected to help coach junior process consultants and validate their learning through experience.

Key Responsibilities
  • Leading and managing business processes improvement and re-engineering projects.
  • Working collaboratively across the business to provide process improvement services, including clarity on process issues, facilitating sessions with customers to identify process improvements and leading change 
  • Working with process owners to identify the root cause of business problems, creating strong and rational business cases for change/no action and delivering against these.
  • Managing stakeholder relationships 
  • Supporting the management, development and maintenance of the SLI Corporate and Global Process Operating model 
  • Supporting the management, development and maintenance of the SLI Process Architecture
  • Coaching and developing junior process consultants
  • Embedding Process Ownership with senior executives.
  • Leveraging key process information to support other key business activities globally.
  • Working with the PTT manager to build on the strategic direction and operational effectiveness of the team.
  • Contribute to building and implementing a continuous improvement program. 
  • Sustainable change implementation management

Core Knowledge (ideally a good knowledge of some or all of the following)
  • DMAIC, DMAID , Lean Principles and Governance
  • Process Architecture and Process Ownership Capability
  • Investment Management business
  • Property Management business
  • Mutual Funds business

Broad Investment industry knowledge; challenges, objectives, regulatory environment, common industry processes, competitive environment, managing processes between outsourced service providers.

Typical Qualifications & Experience

  • Process Analysis and Improvement within an Investment Management Company
  • 3-5 years Business Process Improvement experience:
  • Project management, DMAIC, DMAID methodology, analysis and design.
  • Black Belt Accreditation within Six Sigma

Talents
  • Customer Focus - works hard to understand the needs of customers and tailors approach. Knowing who your customers are and keep the meeting of their needs at the forefront of the mind and take ownership for the service delivered to them
  • Preference for Action – is proactive and takes the lead in identifying and developing solutions and ensures appropriate effective action is taken
  • Planning and Organising – is structured in approach to work, having the ability to develop clear and logical step-by-step plans for self and for others which set out what needs to happen, when, how and by whom
  • Teamwork – supports colleagues, works collaboratively and is willing to share ideas and listen to others.
  • Communicating and Influencing – is articulate when dealing with customers and listens to their needs. Has the ability to communicate effectively and to influence others to act and/or commit support to your own goals and objectives.
  • Information Gathering – works hard to draw information from customers to ensure full picture is understood and decisions can be made. Questions to aid understanding.
  • Flexibility – can switch readily between tasks and can manage a variety of tasks effectively and simultaneously and responds positively to change.
  • Analytical Thinking – will review processes and procedures and identify key areas which need to be addressed. Can identify solutions. 
  • Strategic – can see lower level processes within a much larger strategic context and considers the inter-dependencies and links between different processes.